Privacy Policy
Last updated: August 2026
Information we collect
When you request a consultation or use the Maple Crest platform, we collect information you provide directly, such as name, address, phone number, email, and details about the care needs you share with us, along with information generated through the course of care, such as visit records and communications with our care team.
How we use it
We use your information to provide and coordinate care, communicate with you and your family, schedule and manage visits, and improve our services. We do not sell your information.
Who can see it
Access to client information is limited to the care team assigned to that client, administrative staff who need it to coordinate care, and family members you've authorized through the Family Portal.
Data security
We use encrypted storage and access controls appropriate to the sensitivity of health-adjacent information, and we log access to sensitive records for audit purposes.
Your choices
You can request access to, correction of, or deletion of your information by contacting us at the address below, subject to our recordkeeping obligations for care-related documentation.
Contact
Questions about this policy can be sent through our contact page.